Privacy Policy

Last Updated: June 27, 2026

At Diwalido, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, shipping address, billing address, and payment details.
• Account Credentials: Username and password (if you create an account).
• Transaction Data: Details about products you purchase, order history, and preferences.
• Technical Data: IP address, browser type, device information, and cookies to improve your browsing experience.
• Communications: Any correspondence you send to us via email, chat, or contact forms.

2. How We Use Your Information

We use the collected data for the following purposes:

• To process and fulfill your orders, including delivery and customer support.
• To send order confirmations, updates, and promotional offers (you may opt-out at any time).
• To personalise your shopping experience and recommend products that may interest you.
• To improve our website, services, and marketing strategies.
• To comply with legal obligations and prevent fraudulent activities.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Payment gateways, logistics partners, and IT support who assist in our operations (they are bound by confidentiality agreements).
• Legal Authorities: When required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity.

4. Cookies and Tracking

We use cookies to enhance your browsing, remember your preferences, and analyse site traffic. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain functionalities.

5. Data Security

We implement industry-standard security measures, including SSL encryption, firewalls, and secure data storage, to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Withdraw consent for marketing communications.
• Request a copy of the data we hold about you.
• Lodge a complaint with a data protection authority.

To exercise these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Email: privacy@diwalido.in
• Phone: +91 924242 4004
• Address: Diwalido, Delhi - 110006, India