Return & Refund Policy

Last Updated: June 27, 2026

At Diwalido, customer satisfaction is our priority. This Return & Refund Policy explains the terms under which you may return products, request replacements, or receive refunds for purchases made through our website.

1. Eligibility for Returns

You may request a return if:

• The product received is damaged, defective, or incorrect.
• The return request is raised within 7 days of delivery.
• The product is unused, unwashed, and in its original packaging with all tags intact.
• The item is eligible for return as per our product guidelines.

2. Non-Returnable Items

The following items are not eligible for return:

• Products purchased during clearance or final sale.
• Customized or personalized products.
• Items that have been used, damaged, or altered after delivery.
• Gift cards or promotional items.

3. Return Process

To initiate a return, follow these steps:

• Contact our support team with your order details.
• Provide clear images of the product if damaged or incorrect.
• Once approved, our team will arrange pickup or provide return instructions.
• Ensure the product is securely packed for return.

4. Refund Policy

Once your returned product is received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to your original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

5. Exchange Policy

We offer product exchanges in the following cases:

• Wrong size delivered.
• Damaged or defective product received.
• Incorrect product delivered.

Exchange requests must be made within 7 days of delivery.

6. Cancellation Policy

Orders can be cancelled before they are shipped. Once dispatched, cancellations will not be accepted.

7. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account or payment method.
• Contact your bank or payment provider as processing times may vary.
• If you still need assistance, contact our support team.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong product, please notify us within 48 hours of delivery with images for quick resolution.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, feel free to contact us:

• Email: support@diwalido.in
• Phone: +91 924242 4004
• Address: Diwalido, Delhi - 110006, India